Since our office reopened in May after the COVID-19 shutdown, we have been working extremely hard to ensure the safety of our patients and staff, and are pleased to report that there have been zero COVID-19 infections occurring in our office. 

We are committed to your safety, health, and comfort, and have had many COVID-19 safety measures in place that we will continue to practice moving forward:

• We have had HEPA (High Efficiency Particulate Air) air purification systems installed in every room since May to reduce air contamination 
• We ask screening questions to patients before appointments and upon arrival, as well as take temperatures 
• We provide hand sanitizer and require everyone to wear masks in the office, including staff who wear masks & PPE at all times in the office and take lunch breaks, etc. outside
• Our waiting room no longer offers magazines, children’s toys, etc., since those items are difficult to clean and disinfect
• We allow greater time between patients to enforce social distancing between patients, as well as to reduce waiting times
• Patients wait outside or in the car until they are called in for their appointments 
• We disinfect high-touch surfaces like door handles every ~1 hour
• During dental procedures, we use barriers such as rubber dams to reduce air contamination

We look forward to seeing you in the office and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, give us a call at (704) 841-2237; (704) 841-9266 or request through our website. 

Thank you for being our patient, and for trusting us to provide the highest-quality care to you and your family.

Sincerely,

Drs. Qing Ming Chen, Xin Chen and Team